Shining Knight enters the Australian Achiever Awards every year, as a measure of how our company is performing. These awards are judged by independent people who survey our clients and they focus on seven criteria, each scored separately, namely:
- Time-related Service
The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
In 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 and 2014 Shining Knight Facility Services won the “Highly Recommended” company award with a score of over 93% for the last 9 years.
Following our first 5 years of outstanding cleaning services, we were awarded with a “Special Commendation” in 2009.
“Their communication and standard of cleaning is very professional. They make regular visits and their overall cleaning procedures are very good. The staff are friendly, polite, they give excellent customer service and nothing is too much trouble for them. I find them a great company to deal with.”
“The cleaners are very friendly, professional and polite and their customer service is excellent.”
“We have a great line of communication with Shining Knight Facility Services. All the staff are very professional and very approachable. Their workmanship is always above standard and their customer service is very good.”
In 2010, Shining Knight Facility Services was a runner up in the Telstra Medium Sized Business of the Year awards, quite an achievement and a proud moment in our history as we were judged against over 730 other quality businesses.