Our Awards
Shining Knight enters the Australian Achiever Awards
every year, as a measure of how our company is performing. These
awards are judged by independent people who survey our clients and they
focus on seven criteria, each scored separately, namely:
- Time-related Service
- Addressing Client Needs
- Care and Attention
- Value
- Attitude
- Communication
- Overall Perception
The criteria are rated individually in percentage terms and the final
score is an amalgam of these. Anything above 80% overall is regarded as
exceptional and reflects outstanding customer service.
In 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 and 2014 Shining Knight Facility Services won the “Highly Recommended” company award with a score of over 93% for the last 9 years.
Following our first 5 years of outstanding cleaning services, we were awarded with a “Special Commendation” in 2009.
Below are some of the comments our clients provided for the Australian Achiever Awards:
“Their communication and standard of cleaning is very
professional. They make regular visits and their overall cleaning
procedures are very good. The staff are friendly, polite, they give
excellent customer service and nothing is too much trouble for them. I
find them a great company to deal with.”
“The cleaners are very friendly, professional and polite and their customer service is excellent.”
“We have a great line of communication with Shining Knight
Facility Services. All the staff are very professional and very
approachable. Their workmanship is always above standard and their
customer service is very good.”
In 2010, Shining Knight Facility Services was a runner up in the
Telstra Medium Sized Business of the Year awards, quite an achievement
and a proud moment in our history as we were judged against over 730
other quality businesses.